FREQUENTLY ASKED QUESTIONS
Orders | Customer Service | Returns
I just placed an order. When will I receive it?
We process your order as quickly as possible, often the same day that you place your order. All of our packages ship via USPS. Most orders contain Alcohol and Acetone, so the packages must ship via ground service. You can expect your shipment to arrive within 2-7 days depending where you're located. We currently ship only to the 48 contiguous US states + District of Columbia.
How can reach customer service?
Please email us at email@example.com . We aim to respond to all emails within 24 hours.
How can I return my order?
We promise you a great experience with modern, fun nails and nail art. If you're not absolutely delighted with any of our products, for any reason, please email firstname.lastname@example.org within 30 days of receipt. We can issue you replacement product or send you a return merchandise label in order for you to send the product back for a refund.
What is Nail Swag's Kotta Gel?
Nail Swag exclusively introduces Kotta Gel, a highly pigmented, order-free formula with a buttery smooth feel. This brush and pot method of nail painting method allows for better control and easier application so you'll spend less time stressing out over perfection and more time dreaming up awesome nails.
Is Kotta Gel BIG 5-FREE?
Kotta Gel is 9-FREE! That means they do not contain nine toxic ingredients found in some nail polishes and are known to cause health problems. All Kotta Gels are free of the following toxic ingredients: DibutylPhthalate, Formaldehyde, Toluene, Formaldehyde Resin, Camphor, Tyhyl Toslyamide, Zylene, Parabens, and Lead.
Is Kotta Gel Vegan?
Yes. Kotta Gel and all Nail Swag products are vegan and also cruelty-free, with no animal testing performed during formulation.
Is Kotta Gel safe for my nails?
Yes! With the proper application and removal, gel is safe for your nails.
How long will my Nail Swag manicure last?
A Nail Swag manicure or pedicure can last up to four weeks depending on your activity and lifestyle.
Can I buy the Nail Swag products individually?
Not yet. At this time all Nail Swag products are only available through out kits. Be sure to sign up for our e-mail newsletter for updates on individual product availability and new releases.
What is the shelf life for Kotta Gel?
The shelf life for all Kotta Gels is three years.
How many applications are in each kit?
You can get at least twelve manicures or pedicures with each full sized Nail Swag kit.
Application & Use Tips
How do I cure my nails with the Nail Swag LED lamp?
The Nail Swag 9-Watt LED lamp was designed with three time settings for ease of use: 10 seconds for base gel, 30 seconds for color gel, and 60 seconds for top gel.
If you experience any discomfort on your nail bed for fingers during use, discontinue immediately and consult your medical practitioner.
Can I use Kotta Gel on acrylic or gel enhancements?
Yes. Nail Swag can be applied on to other types of nail enhancements. It is important to make sure that you start with a clean surface and follow the instructions in our videos and brochure for proper design application.
What causes gel nails to lift?
Exposure to excess moisture and improper application are the leading causes of gel listing. For best results, make sure to remove any excess gel from your skin/cuticle before curing.
Can I use other products and brands with the Nail Swag kit?
The Nail Swag kit was created with products that were specially designed to work together. While we encourage your creativity, we can't guarantee manicure awesomeness when other products are used alongside the Nail Swag kit.
Can I soak off the gel with other acetone not included in the Nail Swag kit?
You can, but we don't recommend it. Our Acetone is 100% pure, meaning it does not contain fragrance, water, or any other ingredient that reduces it's efficacy.
The gel is still sticky after I've completed my manicure. Is that normal?
Yes. This is called the inhibition layer and it's normal for all true gels. Once you've finished your entire manicure, make sure to wipe off the inhibition layer completely with alcohol and a lint-free wipe.
I've noticed some yellowing after application of the lighter gel colors. Is that normal?
A slight yellowing effect is possible and completely temporary. The yellowish hue will disappear within 2-3 hours after curing.
Storage & Care
How should I care for and store my Kotta Gel?
It's very important to keep the cap on the Kotta Gel pots during curing and always away from direct sunlight. If you happen to accidentally expose the gel pot to LED light, simply remove the cured layer of gel with tweezers. We recommend keeping your gels in a cool, dark place. Keep your pots upright to avoid leakage.
How do I clean and care for my brushes?
Squeegee out your brush with a small amount of base gel and a lint-free wipe. And just like your gels, it's also best to keep your brushes away from the LED lamp and sunlight.
How do I remove my manicure and how long does it take?
Removal is an easy wrap technique and takes no more than 15 minutes. Watch our removal video for step by step instruction.